Recently the company that I work for made a request to change the focus and name of the Information Technology department. The focus of the department is no longer on Infrastructure but broken down further into Infrastructure and Decision Support or the buzz word out there “Business Intelligence”. Now, we call the department, “Information & Decision Support”.
By better understanding your business processes, business strategy and challenges, your “IT” department can better serve the business by delivering solutions that meet these specific requirements. If your “IT” department doesn’t get the “big picture” you will be delivering solutions and great ideas that no one needs.